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Reporter’s Notebook: How we discovered a CT utility program is falling short of its mission

FILE: Sharon Lewis at her apartment in Bloomfield tells of her experience with high utility costs. She has her windows lined with plastic, and screen doors lined with cardboard in an effort to insulate her home and lower her electric bill.
Joe Amon
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FILE: Sharon Lewis at her apartment in Bloomfield tells of her experience with high utility costs. She has her windows lined with plastic, and screen doors lined with cardboard in an effort to insulate her home and lower her electric bill.

The regulatory process for public utilities in ϳԹ can be complex and hard to understand. To shed light on how it works, we dug into a little-known initiative called the Stakeholder Group Compensation Program.

The goal is to get people with diverse perspectives involved in utility cases. The program provides funding for groups that represent low-income customers, residents of environmental justice communities and small businesses.

The idea is to bridge the financial gap that prevents under-resourced groups from engaging with the ϳԹ Utilities Regulatory Authority (PURA).

PURA's cases shape how public utility companies operate, including who is eligible for payment assistance and energy efficiency programs. But taking part typically requires lots of time, money and expertise.

PURA must make decisions based on testimony presented during the proceedings. Historically, the most common voices at the table have been the utilities themselves and the Office of Consumer Counsel — an independent state agency that represents all ratepayers.

Nearly two years after the stakeholder program was adopted, we wanted to know whether it was reaching its goals.

We discovered only a handful of groups have accessed funding. As of July, the program had paid out less than $200,000, just a fraction of the $1.2 million per year made available by lawmakers when they created the initiative.

Coming to that discovery, though, took a lot of effort, and a complaint that was filed against PURA with the ϳԹ Freedom of Information Commission.

The Accountability Project sifted through hundreds of records from regulatory proceedings under the program. We looked at application materials various groups submitted to take part, and their back-and-forth with regulators and utilities over participation.

PURA did not initially track those numbers in a spreadsheet or central place, so we did. We produced our own spreadsheet that included which organizations applied to the program, and how much they were paid.

We also wanted to learn more about the organizations receiving funding. Among them is a Hartford-based advocacy group called the Nonprofit Accountability Group (NAG), which used stakeholder funding to hire Dr. Mark Mitchell, an emeritus professor at George Mason University who focuses on environmental health equity.

Mitchell said the funding enabled him to represent the interests of customers whose perspectives are often missing from the public dialogue.

“There are a number of programs that are supposedly for low-income people, but the low-income people don't have input into them,” Mitchell said.

We also spoke with officials in other states that have similar programs. We learned ϳԹ isn’t alone in seeing slow uptake for its initiative.

In Maine, only one group has been paid since the state adopted its stakeholder compensation program, said Phil Bartlett, chair of the Maine Public Utilities Commission.

He said driving engagement is a challenge.

“Our hope is that partners, advocacy groups, other government agencies, community groups, will recognize this opportunity and help us to get the word out,” Bartlett said.

In ϳԹ, some lawmakers and advocates alike have said the program is still in its infancy, and that time will tell how it develops. A comprehensive evaluation is due in 2026.

Following our inquiries, PURA updated its website with a table that lists stakeholder groups participating in the program and the amount of money they were awarded.

A spokesperson for the agency acknowledged participation has been limited. PURA told us it took steps to raise awareness in the past, including directly inviting groups to participate, and distributing flyers at public events. It hopes to see more effective participation by a broader range of stakeholder groups in the future.

Federal funding is gone.

Congress has eliminated all funding for public media.

That means $2.1 million per year that ϳԹ relied on to deliver you news, information, and entertainment programs you enjoyed is gone.

The future of public media is in your hands.

All donations are appreciated, but we ask in this moment you consider starting a monthly gift as a Sustainer to help replace what’s been lost.

SOMOS CONNECTICUT is an initiative from ϳԹ, the state’s local NPR and PBS station, to elevate Latino stories and expand programming that uplifts and informs our Latino communities. Visit CTPublic.org/latino for more stories and resources. For updates, sign up for the SOMOS CONNECTICUT newsletter at ctpublic.org/newsletters.

SOMOS CONNECTICUT es una iniciativa de ϳԹ, la emisora local de NPR y PBS del estado, que busca elevar nuestras historias latinas y expandir programación que alza y informa nuestras comunidades latinas locales. Visita CTPublic.org/latino para más reportajes y recursos. Para noticias, suscríbase a nuestro boletín informativo en ctpublic.org/newsletters.

Federal funding is gone.

Congress has eliminated all funding for public media.

That means $2.1 million per year that ϳԹ relied on to deliver you news, information, and entertainment programs you enjoyed is gone.

The future of public media is in your hands.

All donations are appreciated, but we ask in this moment you consider starting a monthly gift as a Sustainer to help replace what’s been lost.

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